Privacy Policy for SkyHarbour Logistics
SkyHarbour Logistics is committed to protecting the privacy and security of the personal information we collect from our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect information in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and Australian privacy principles.
1. Information We Collect
We collect various types of information to provide our international freight forwarding, customs brokerage, global supply chain management, warehousing, and distribution services, as well as for the operation of our online platform. This may include:
- Personal Identification Information: Name, professional title, company name, address, email address, phone number, and other contact details.
- Business Information: Details regarding your shipping needs, freight characteristics, customs requirements, and supply chain operations.
- Website Usage Data: Information about how you interact with our site, such as IP addresses, browser type, operating system, referral sources, pages viewed, and access times. This is typically collected via cookies and similar technologies.
- Financial Information: Payment details pertinent to our services, processed securely through third-party payment processors. We do not store full payment card details on our servers.
2. How We Collect Information
We collect information through various channels, including:
- Direct Interactions: When you contact us for inquiries, request a quote, engage our services, or communicate with our team via phone, email, or physical correspondence.
- Our Website: Through online forms, cookie technologies, and analytics tools when you browse or interact with our online platform.
- Third Parties: From business partners, service providers, or publicly available sources where permissible by law.
3. How We Use Your Information
The information we collect is used for the following purposes:
- Service Delivery: To provide and manage our international freight forwarding, customs brokerage, global supply chain management, warehousing and distribution, air cargo, ocean freight, express courier, and cross-border fulfilment services.
- Communication: To respond to your inquiries, provide service updates, and send important notices related to your shipments or accounts.
- Website Improvement: To analyze website usage and trends, improve the functionality and user experience of our online platform, and ensure content is presented effectively.
- Marketing and Promotions: To send you relevant information about our services, promotions, or industry insights that may be of interest to you, based on your consent where required. You can opt-out of marketing communications at any time.
- Legal and Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
4. Disclosure of Information
SkyHarbour Logistics may disclose your information to third parties in the following circumstances:
- Service Providers: To trusted third-party companies and individuals who assist us in operating our business and providing our services (e.g., shipping carriers, customs agents, IT support, payment processors). These parties are obligated to maintain the confidentiality and security of the information.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may share your information with your consent or at your direction.
5. International Data Transfers
Given the global nature of our logistics operations, your information may be transferred to, and processed in, countries outside of your own, including countries that may not have the same data protection laws as your jurisdiction. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws, for example by using standard contractual clauses approved by relevant authorities.
6. Data Security
We implement a range of technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include data encryption, secure servers, firewalls, and access controls. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely dispose of it.
8. Your Rights
Depending on your jurisdiction, you may have the following rights concerning your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure ( "Right to be Forgotten"): Request deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: Request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your personal data under certain circumstances, including for direct marketing.
- Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details provided below.
9. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
10. Changes to This Privacy Policy
SkyHarbour Logistics may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
SkyHarbour Logistics
Address: 2847 Aviation Drive, Suite 120, Sydney, NSW, 2020, Australia
Phone: (02) 8675 3098